Terms and Conditions
Yoga Retreats
- To guarantee and secure your spot on a Yoga Retreat, you must place a deposit or make partial or full payment.
- Deposits are 100% non-refundable.
- Full payment of your retreat is required 60 days prior to the commencement. This is a non-negotiable because retreats are quite often fully booked out and it keeps others from being able to participate. Additionally, there are significant costs, non-refundable deposits, and time required in planning for and booking accommodation, food, transportation and vendors.
- Kat Clayton Yoga has a 60 day cancellation policy. Where possible we will always try to fill your spot should an emergency cancellation arise, but please be aware of the Cancellation / Refund policy below prior to booking.
Cancellation / Refund Policy
Please note before you make your booking, all deposits (or the equivalent to 30% of the total retreat fee) are 100% non-refundable.
To cancel or postpone your retreat, you must notify the Retreat organiser in writing (e.g., send an email to: hello@katclaytonyoga.com)
Cancellations greater than >60 days prior to retreat start date, you may be able to get a refund or transfer fees paid minus half the deposit to another retreat, provided another participant can be found to take your place (by You or Kat Clayton Yoga).
Note: Half of your deposit will be retained as a cancellation and/or transfer fee. The remaining half may be able to be transferred to a future retreat provided someone can be found to take your place. The credit must be used on another retreat within 18 months.
Cancellations within <60 days prior to the retreat start date, 100% of your deposit will be retained and cannot be refunded or transferred.
If we are able to find someone to fill your spot, you may be able to transfer the remaining retreat fees (minus the deposit) to a future retreat. We cannot guarantee we can fill your spot. Any credit must be used on another retreat within 18 months.
>30 days before the retreat or if no notice is given in writing, there are No Refunds, No Transfers. You are liable for 100% Retreat Fees paid. Any fees paid and deposit will be retained and cannot be refunded.
Kat Clayton Yoga cannot refund any foreign exchange, bank transfer or credit card fees.
Please pay close attention to international and local travel laws, border closures. No exceptions to the Cancellation policy can be made even for COVID or family illness related cancellations.
Transferring to another Retreat or Student
Kat Clayton Yoga is under no obligations to find a replacement for you, nor can we guarantee another retreat will be made available for you to transfer it to in the future or within the next 18 months.
Should you want to gift or transfer your Retreat fees to another person that you have sourced on your own to take your place, that is fine provided you notify the Retreat organiser and they meet the retreat requirements.
Cancellation by the Organizer / Retreat Venue
Kat Clayton Yoga and the Venue reserve the right to cancel any retreat or withdraw a student at any time. In the event Kat Clayton Yoga cancels a retreat under any circumstances seen or unforeseen, attempts will be made to recover the deposits to provide a refund or credit towards a future retreat.
Kat Clayton Yoga will not be held liable for any costs students may have incurred while planning for the retreat (e.g., costs relating to transportation, accommodation, airline tickets, credit card processing fees, work related loss etc).
Credit Card processing fees
There is a 2% processing fee for all credit card purchases made from this website. This fee is non-refundable. This fee can be avoided by making bank transfer or cash payment where applicable.
Prices listed on this website are listed in Australian Dollars (AUD) unless otherwise noted.
Injuries
Students should always notify Kat Clayton Yoga prior to or on arrival if you have any injuries, pregnancy, allergies, dietary restrictions, questions or concerns to enable us to prepare and try and provide the best experience possible.
Insurance
We understand unexpected circumstances may occur (i.e., injuries, family emergencies, death, illness etc). Kat Clayton Yoga will not be held responsible for any loss as a result of cancellations for any reason (seen or unforeseen) including circumstances outside our control including natural disasters, global pandemics, illness or acts of war. It is strongly recommended you insure yourself with personal, medical and/or travel insurance to protect from any extenuating circumstances which may prevent you from attending or affect your participation on the Retreat.
Private Yoga Lessons
- Lesson fees are non-refundable and must be used within 12 months from date of purchase.
- It is the responsibility of the student to get in touch with Kat Clayton Yoga via email or text to schedule their lessons at a mutually suitable time.
- 48 hours notice is required to cancel or reschedule a private lesson (via mobile text or email).
- Cancellations within 48 hours will be charged 50% of the lesson fee.
- We kindly request as much advance notice as possible – please notify us via text or email as soon as possible if you need to cancel or wish to reschedule your lesson for any reason.
Mentoring & Corporate Classes
- Lesson fees are non-refundable and must be used within 12 months from date of purchase.
- It is the responsibility of the student / company to get in touch with Kat Clayton Yoga via email or text to schedule or as the case may be, to reschedule lessons at a mutually suitable time.
- Minimum of 48 hours notice to cancel or reschedule a lesson (via mobile text or email).
- Cancellations within 48 hours will be charged 100% of lesson fee.
Yoga Workshops
Each workshop venue’s policy may differ. If not stated, the policy is as follows:
- No refunds or credits will be given for cancellations within 24 hours of the beginning of a workshop.
- If you purchase multiple workshops and cannot attend part or all of the sessions, no refund is available for the unused portion.
- The venue and/or Kat Clayton Yoga reserve the right to cancel at any time, with or without notice. In this instance a full refund will be given (minus any credit card processing fees).
- Please take note of the venue’s cancellation policy – this may be be in addition to the policy outlined above.